Civic Hacknight #503: Service Design Lessons from Toronto's Largest Food Bank
Ready to join in on the fun?
Topic:
Service Design Lessons from Toronto's Largest Food Bank
Daily Bread Food Bank's volunteer program serves 8,000+ volunteers annually, but faced challenges with misaligned expectations and inefficient onboarding. This talk presents a case study showing how service transformed their volunteer experience, and discusses opportunities for civic tech professionals to apply their skills to similar challenges at Toronto charities.
Speakers:
Brian Hendrick and Alison Gibbins
Brian Hendrick is a service designer who helps mission-driven organizations better serve their communities. After years leading digital transformation teams in-house in the public sector, he founded Civiq Design to bring that insider knowledge to nonprofits and government agencies tackling complex service challenges.
Alison Gibbins is a former tech and marketing executive with a career pivot to the non-profit sector. She is currently leading Daily Bread Food Bank's volunteer program of over 8,000 volunteers per year.
Agenda:
7:00-7:20 Welcome and Introductions
7:20-7:50 Presentation and Q&A/discussion
7:50-9:00 Breakout groups
Code of Conduct:
Check in with us on the Civic Tech Toronto Slack:
https://link.civictech.ca/chat
About Us:
Our weekly civic tech hacknights bring together Torontonians (designers, coders, urban planners, government staff, mappers, policy-makers, students, communications strategists, community organizers, and more) who share an interest in making Toronto more responsive, prosperous, sustainable, and equitable through design, tech, and data.
Come and be part of it!
For more info:
Platform Sponsors
Don't let broken lines of code, busted API calls, and crashes ruin your app. Join the 4M developers and 90K organizations who consider Sentry “not bad” when it comes to application monitoring. Use code “guild” for 3 free months of the team plan.
https://sentry.io
Torc is a community-first platform bringing together remote-first software engineer and developer opportunities from across the globe. Join a network that’s all about connection, collaboration, and finding your next big move — together.
Join our community today!
Ready to join in on the fun?
Platform Sponsors
Don't let broken lines of code, busted API calls, and crashes ruin your app. Join the 4M developers and 90K organizations who consider Sentry “not bad” when it comes to application monitoring. Use code “guild” for 3 free months of the team plan.
https://sentry.io
Torc is a community-first platform bringing together remote-first software engineer and developer opportunities from across the globe. Join a network that’s all about connection, collaboration, and finding your next big move — together.
Join our community today!
Civic Hacknight #503: Service Design Lessons from Toronto's Largest Food Bank
Topic:
Service Design Lessons from Toronto's Largest Food Bank
Daily Bread Food Bank's volunteer program serves 8,000+ volunteers annually, but faced challenges with misaligned expectations and inefficient onboarding. This talk presents a case study showing how service transformed their volunteer experience, and discusses opportunities for civic tech professionals to apply their skills to similar challenges at Toronto charities.
Speakers:
Brian Hendrick and Alison Gibbins
Brian Hendrick is a service designer who helps mission-driven organizations better serve their communities. After years leading digital transformation teams in-house in the public sector, he founded Civiq Design to bring that insider knowledge to nonprofits and government agencies tackling complex service challenges.
Alison Gibbins is a former tech and marketing executive with a career pivot to the non-profit sector. She is currently leading Daily Bread Food Bank's volunteer program of over 8,000 volunteers per year.
Agenda:
7:00-7:20 Welcome and Introductions
7:20-7:50 Presentation and Q&A/discussion
7:50-9:00 Breakout groups
Code of Conduct:
Check in with us on the Civic Tech Toronto Slack:
https://link.civictech.ca/chat
About Us:
Our weekly civic tech hacknights bring together Torontonians (designers, coders, urban planners, government staff, mappers, policy-makers, students, communications strategists, community organizers, and more) who share an interest in making Toronto more responsive, prosperous, sustainable, and equitable through design, tech, and data.
Come and be part of it!
For more info:
Get in touch!
hi@guild.host