Documentation

Ticketing Overview

Host gatherings with ticketing, RSVPs, waitlists, and attendee messaging.

Guild includes a full ticketing system for Events, supporting both free and paid registration. You can sell tickets with multiple pricing tiers and offer discount codes from within the platform.

Event page showing the Attend button that changes to a Checkout button when paid ticketing tiers are configured
Events with tickets show a Checkout button for attendees to purchase

Ticketing Features

Free vs paid Events

— By default, Events use free RSVPs. To charge for tickets, create one or more paid ticketing tiers in Event Settings. You can also mix free and paid tiers on the same Event — for example, a free General Admission tier alongside a paid VIP tier.

Stripe integration

— Paid ticketing requires a connected Stripe account. Stripe handles payment processing, payouts, and regulatory compliance. Connect Stripe from your Guild's Monetization settings, or see the Setting Up Stripe guide for step-by-step instructions. Free tiers do not require a Stripe connection.

Ticketing Tools

Ticketing Tiers

— Create multiple ticket types with different names, prices, and quantities. Set sale windows, per-order limits, and cap availability for each tier independently.

Discount Codes

— Offer percentage-based or fixed-amount discounts. Set usage limits and restrict discounts to specific tiers for targeted promotions like early bird pricing or group discounts.

Orders & Refunds

— Understand how paid ticket orders are created, what order statuses mean, and how refund requests should be handled.

Attendee Purchase Flow

— Learn what attendees experience when selecting a tier, entering payment details, and claiming their tickets.

Ticketing Overview

Host gatherings with ticketing, RSVPs, waitlists, and attendee messaging.

Guild includes a full ticketing system for Events, supporting both free and paid registration. You can sell tickets with multiple pricing tiers and offer discount codes from within the platform.

Event page showing the Attend button that changes to a Checkout button when paid ticketing tiers are configured
Events with tickets show a Checkout button for attendees to purchase

Ticketing Features

Free vs paid Events

— By default, Events use free RSVPs. To charge for tickets, create one or more paid ticketing tiers in Event Settings. You can also mix free and paid tiers on the same Event — for example, a free General Admission tier alongside a paid VIP tier.

Stripe integration

— Paid ticketing requires a connected Stripe account. Stripe handles payment processing, payouts, and regulatory compliance. Connect Stripe from your Guild's Monetization settings, or see the Setting Up Stripe guide for step-by-step instructions. Free tiers do not require a Stripe connection.

Ticketing Tools

Ticketing Tiers

— Create multiple ticket types with different names, prices, and quantities. Set sale windows, per-order limits, and cap availability for each tier independently.

Discount Codes

— Offer percentage-based or fixed-amount discounts. Set usage limits and restrict discounts to specific tiers for targeted promotions like early bird pricing or group discounts.

Orders & Refunds

— Understand how paid ticket orders are created, what order statuses mean, and how refund requests should be handled.

Attendee Purchase Flow

— Learn what attendees experience when selecting a tier, entering payment details, and claiming their tickets.